Mobility:
Be Anywhere, and Everywhere, for Your Customers
Thirty-eight percent of America’s work force consider their cars, homes
and hotel rooms a virtual office. This statistic is expected to rise
substantially in the coming years. With fewer people physically located at
an office location, the ability to stay connected with your customers
becomes an increasingly important challenge. LG IPECS has a host
of mobility solutions that can be teamed up with a single office extension,
thus eliminating the need to juggle multiple extensions and mailboxes.
A Phone Extension on Your PC
Phontage is a solution that provides a fully functional extension of the
host telephone system right on a laptop PC. All you need is a USB headset
and a broadband connection. Phontage SP also integrates seamlessly with contact
management software for greater efficiency and ease of use.
A Wireless Handset Extension
The LG-Ericsson WIT-400H is a wireless IP (Wi-Fi®) handset that operates via
wireless access points placed throughout your site. This allows your
employees to be more productive by freeing them from their desks. The
handset can also be used from any 802.11 wireless hot spot such as an
airport or Internet cafe.
A Phone Extension on Your PDA
Phontage PDA allows you to enjoy the benefits of having an extension
right on your PDA. Phontage PDA provides the convenience of mobility and more
at your fingertips!
Presence: Be There for Your Customer or
Someone Else Will
Convenience. We thrive on it. Your customers demand it. When you’re the
customer, so do you. No one likes to be placed on terminal hold or
transferred to voice-mail without an opportunity to talk to a real live
person. LG IPECS provides powerful tools that enable you to always
be there for your customers.
Have Your Calls Follow You
Have your phone ring at another location while you’re away from your desk.
Transfer all calls to your cell phone, or just the important ones. Do what
it takes to ensure you don’t miss an opportunity.
Top Shelf Customer Access
LG IPECS IP comes standard with a powerful Automatic Call
Distribution (ACD) package that will allow you to better manage your call
flow. For even greater control, Discovery Manager allows you to report on
calling activity for a variety of purposes, from measuring performance in a
call center environment to making staffing decisions based on peak activity
hours.
Elevate Important Calls
Expecting an important call? Desktop Call Control allows you to see who is
calling right on your desktop PC, so you can take that call, even if you’re
already on the phone. If you’re speaking with your best customer, you can
transfer new callers to an associate or your own voicemail, all from your
PC. Desktop Call Control is available with optional Path Finder IP messaging
server.
Collaboration: Empower Your Team Virtually
Your business wouldn’t thrive without your people. Give them the tools
they need to be most effective.
Multiple Offices Operate as One
With LG IPECS IP, you can network multiple offices, home offices and
remote buildings together to create one cohesive communications system. See
at a glance if your associate across town is on the phone. Share voicemails.
Work together as a team.
Collaborate on Your Work Real Time
Phontage VP is a Video Phone solution that works with your PC and video camera.
You can video converse with an associate while simultaneously sharing any PC
application. This enables distant associates to collaborate on projects
without the need for extensive travel. Phontage VP also works as a great
training platform.
Coach Your Team
Supervisors can have the ability to listen to trainees as they gain
on-the-job experience. If needed, a supervisor can “join the call” and offer
support when their trainee is faced with a new or difficult situation.
Cover for Each Other
Have your phone ring at an associate’s station while you’re at an off-site
meeting or on vacation, ensuring uninterrupted customer support.
Convergence: Enjoy the benefits of unified
technology
Phone calls. E-mails. Faxes. These used to be separate and distinct forms
of communication. Convergence has become the unifying force in
communications, and it’s transforming the way business gets done. It can
make you more efficient. It can reduce your overhead. Convergence can open
new doors of opportunity for building your future.
LG IPECS IP takes full advantage of convergence by offering
several forward-thinking capabilities.
E-mails on Your Phone, Faxes in Your Inbox
LG IPECS UCS is a robust system that blends Voice, Electronic, and Fax
communications to enhance productivity. Access your e-mails without a
computer or have your Faxes delivered to your e-mail Inbox. The
possibilities are virtually endless.
Reliability and Flexibility
Not too many phone system manufacturers can tout fast startup times, but we
can. Since the LG IPECS IP system has no hard drive, the system keeps
you as profitable as possible by minimizing down times and the chance of
equipment failures.
Common Technology Economies
Since LG IPECS IP is a LAN-based product, phones and PCs can reside
on the same data network. Power over Ethernet (PoE) is supported, but not
required, making LG IPECS IP compatible with all modern networks. Its
distributed architecture makes it easy to converge remote offices, home
offices and telecommuters.
Endpoints
